Public Transportation Provider
RTEC provides public transportation
services for the following counties located in Southeast Kentucky:
Bell, Clinton, Cumberland, Knox, Laurel, McCreary, Monroe, Pulaski,
Rockcastle , Russell, Taylor, Wayne and Whitley, including trips to the
urban area for intercity
transportation and Greyhound connections.
Region 12 Broker for Human Service Transportation
RTEC, the broker for Human Service
Transportation Services in Region 12, verifies program eligibility for
recipients and issues ride tickets to transportation carriers in the
provider network. Eligible recipients should call 3 days in advance of
the day of travel to make reservations.
Urgent Care Transportation
RTEC provides transportation service through its
contract for human service transportation delivery for accessing
urgent care. For this purpose, "urgent care" is defined as an
unscheduled episodic situation in which there is no threat to life or
limb, but the passenger must be seen on the same day as the request and
cannot be delayed until the next day. When transportation service for
urgent care is rendered with payment from KMAP expected, RTEC may
verify with the direct provider of service the need for urgent care.
RTEC can be paged 24 hours per day, 7 days a week for brokering
passenger rides for urgent care through the delivery of Human Service
RTEC Public Transportation,
and Region 12 HSTD
RTEC’s Central Business Office hours are Monday through
Friday 8:00 AM until 4:30 PM Eastern Time except on major holidays.
RTEC’s reservation department is open Monday through Friday
8:00 AM until 4:30 PM and on Saturday 8:00 AM until 1:00 PM local time
except on major holidays.
for transportation will be scheduled during regular business hours by
calling toll-free 1-800-321-7832 or 606-256-9835.
A recording will direct
you to the correct telephone extension or urgent care line. All calls are
monitored/recorded for quality service.
A seventy-two hour notice is
required for scheduling transportation for outings.
RTEC’s regular hours for transportation services are Monday
through Friday, 6 AM to 8 PM and on Saturday 8 AM until 1 PM
except on major holidays and during inclement weather.
RTEC’s offices and operations are closed on the following
holidays: New Year Day, Memorial Day, Independence Day, Labor Day,
Thanksgiving Day, and Christmas Day. Only urgent care (certified by a
physician) transportation will be provided.
RTEC requires a minimum twenty-four
hour notice to schedule public transportation for a cash fare.
notice is not received, refer to "Outside Regular Bus Operating Hours"
Cancellations should be called in with a minimum of 2
Give Early Notice – Human Service Transportation
A seventy-two hour
notice is required for scheduling HSTD transportation. This notice is
necessary for certifying eligibility, appropriate referrals and other
information required by the Kentucky Medicaid Assistance Program. Cancellations should be called in with a minimum of 2 hours notice.
RTEC’s regular hours for transportation services are
Monday through Friday, 6 AM to 8 PM and on Saturday 8 AM until 1 PM local time except on major holidays and during inclement
weather. Passengers must pay when boarding the bus and have
the correct change to pay the driver. During regular operating hours
the cost of one way fare is $0.80 cents per mile or a minimum fare (1-4
miles) $3.00 per passenger boarding the bus. Give Early Notice –
RTEC requires a minimum twenty-four hour notice to schedule public
transportation for a cash fare. If adequate notice is not received,
RTEC charges one and half times the regular fare rate, minimum
$4.00. Cancellations should be called in with a minimum
of 2 hours notice.
Outside Regular Bus Operating Hours:
day reservations are not available on Saturday and Sunday.
In the event transportation service is pre-scheduled;
Saturdays, before 8:00 AM and after 1:00 PM, the fare is $1.20 per mile
and the minimum fare is $4.00 each time boarding the bus.
Sundays, the fare is $1.60
per mile with a minimum fare of $5.00 each time boarding the bus.
A service charge may apply to long distance one-way trips. Waiting
fees or service charges are charged at a rate of $7.00 per hour.
Child or Children:
RTEC requires that children twelve (12) and under must be
accompanied by one responsible adult. The adult/escort will be
allowed to ride the bus at no additional charge and must board at
the same location as the child or pay regular fare while the child
to be accompanied is not on board.
One adult/escort will serve as
escort for 1-5 children twelve years or under.
RTEC does not
require an escort, but will allow an escort at no additional charge to
accompany an individual 13-17 years of age. When the reservation is
made, the passenger must inform the reservation staff when an escort
will be riding.
RTEC will allow the parents of a child 12 and under to ride
the bus at no additional charge to accompany the infant/child to a medical
appointment. The parents must board at the same location as the child or
pay regular fare while the person to be accompanied is not on board.
A second escort must pay $10 in county and $15 out of county.
Families must provide an approved infant/child seat that meets the
Federal Motor Vehicle Safety Standards (FMVSS).
that one (1) responsible escort accompany any person or group of persons
who are disoriented. The driver may serve as an escort in some
RTEC requires that one (1) responsible escort (other than
the driver) must accompany a person who has the potential of becoming
disruptive, who is at risk of causing harm to self, driver, or other
passengers. An escort must board at the same location as the
passenger or pay regular fare while the person to be accompanied is not on
When medically necessary, RTEC will allow an escort to
accompany a passenger to a medical facility when the person having an
appointment is visually/hearing impaired or other illness or injury
causing the passenger to need a high level of assistance.
An escort must
board at the same location as the passenger or pay regular fare while the
person to be accompanied is not on board.
Any additional escorts will be
required to pay full fare. Additionally, RTEC may require that an escort
accompany a passenger who is the resident of a 24-hour nursing care
Passengers should be ready and
waiting for the arrival of the bus. Scheduling the return trip is equally
as important as the original appointment. Drivers should not enter the
residence or facility. Facilities and residences should have an accessible
entrance, including a ramp and electronic doors. When an electronic
doorway is not possible, the facility or residence should offer an
alternative method for holding the door open to make wheelchair
Route Deviation: On special shuttle
routes such as holidays. RTEC will have a trailing bus or
deviate to transport persons who have a disability.
Passenger Carry-on rules:
Passengers are allowed to bring on the bus or van as many packages
as they are capable of carrying in one trip.
Drivers are only
allowed to assist with two bags or one cardboard grocery-box.
Passengers must stay with their
If help is
needed for additional packages, a companion must be available to assist
Passenger’s packages are to be held within their lap,
wheelchair or motorized scooter or safely stored/secured under the
Packages are not to be stored in unoccupied seats.
Aisles and areas adjacent to doors and exits must be kept clear
of all cargo at all times.
The different levels of services are briefly described
– A service where the driver will assist a disabled person from the
door of a facility and assist with boarding the bus. A physician’s
statement may be required to support the need for this
Service – The driver
will assist the wheelchair user from the threshold of their residence to
the facility destination and assist with boarding the bus and securement devices.
Regular Service - A service
where the passenger does not need assistance from the driver and
under most circumstances will board the bus at the curb.
"Reasonable Modification" of RTEC's Policies & Procedures
operator will come to the curb of a residence or pick up
operator will assist passengers in boarding and exiting the van if
operator will deliver the passenger to the curb of his/her
Door to Door assistance if requested.
passengers up and/or down ramps at residence or destination if Origin
to Destination is requested.
Reasonable assistance DOES NOT include:
a passenger through the doorway or threshold of a
getting in or out of a wheelchair.
in getting ready for the trip (dressing, feeding,
medication or oxygen.
passengers in wheelchairs up or down stairs that have more than one
RTEC reserves the right to refuse passenger assistance to areas
RTEC's Reasonable Modification Policy Statement:
RTEC provides reasonable modification
of policy and practice upon request to ensure that our transportation
services are accessible to people with disabilities.
will be made available to the Public via marketing and communication
including but not limited to: Brochure(s)
and WebSite. Reasonable Modification requests may be made in advance via
Telephone to 1-800-321-7832 or 606-256-9835 Dale
Shelton or Mat Getsi, or in
writing to: RTEC,
100 Main Street Mount Vernon, KY 40456
RTEC will respond to a request within 21 days with a written
decision to the requestor.
Reasonable Modification of Policies and Practices:
Effective July 13, 2015
Issued March 13, 2015 DEPARTMENT OF TRANSPORTATION
49 CFR Parts 27 and 37
for Individuals With Disabilities; Reasonable Modification of Policies
and Practices AGENCY: Office of the Secretary (OST), U.S. Department of
Transportation (DOT). ACTION: Final rule.
The Department is revising its rules under the
Americans with Disabilities Act (ADA) and section 504 of the
Rehabilitation Act of 1973, as amended (section 504), specifically to
provide that transportation entities are required to make reasonable
modifications /accommodations to policies, practices, and procedures to
avoid discrimination and ensure that their programs are accessible to
individuals with disabilities.
Child Safety Restraint Seat:
requires the personal care attendant to provide an appropriate car seat
for each child that requires a car seat.
may not be left on RTEC vehicles.
Each one way trip will require
the car seat to be removed upon exit.
The proper use and
installation of the Child Safety Restraint Seat is fully the
responsibility of the accompanying adult. The selections and
utilization of a Child Safety Restraint Seat must follow KY State
and Federal Guidelines.
A ride will not be provided for anyone
violating this policy