RTEC Public Transportation, and Region 12 HSTD
RTEC’s Central Business Office hours are Monday through Friday 8:00 AM until 4:30 PM Eastern Time except on major holidays.
RTEC’s reservation department is open Monday through Friday 8:00 AM until 4:30 PM and on Saturday 8:00 AM until 1:00 PM local time except on major holidays.
Reservations for transportation will be scheduled during regular business hours by calling toll-free 1-800-321-7832 or 606-256-9835. A recording will direct you to the correct telephone extension or urgent care line. All calls are monitored/recorded for quality service. A seventy-two hour notice is required for scheduling transportation for outings.
RTEC’s regular hours for transportation services are Monday through Friday, 6 AM to 8 PM and on Saturday 8 AM until 1 PM local time except on major holidays and during inclement weather.
RTEC’s offices and operations are closed on the following holidays: New Year Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Only urgent care (certified by a physician) transportation will be provided.
RTEC requires a minimum twenty-four hour notice to schedule public transportation for a cash fare. If adequate notice is not received, refer to "Outside Regular Bus Operating Hours" below. Cancellations should be called in with a minimum of 2 hours notice.
Rural Public Transportation
RTEC’s regular hours for transportation services are Monday through Friday, 6 AM to 8 PM and on Saturday 8 AM until 1 PM local time except on major holidays and during inclement weather. Passengers must pay when boarding the bus and have the correct change to pay the driver. During regular operating hours the cost of one way fare is $0.80 cents per mile or a minimum fare (1-4 miles) $3.00 per passenger boarding the bus.Give Early Notice – Cash FaresRTEC requires a minimum twenty-four hour notice to schedule public transportation for a cash fare. If adequate notice is not received, RTEC charges one and half times the regular fare rate, minimum $4.00. Cancellations should be called in with a minimum of 2 hours notice.Outside Regular Bus Operating HoursSame day reservations are not available on Saturday and Sunday. In the event transportation service is pre-scheduled; Saturdays, before 8:00 AM and after 1:00 PM, the fare is $1.20 per mile and the minimum fare is $4.00 each time boarding the bus. Sundays, the fare is $1.60 per mile with a minimum fare of $5.00 each time boarding the bus. A service charge may apply to long distance one-way trips. Waiting fees or service charges are charged at a rate of $7.00 per hour. Child or Children:RTEC requires that children twelve (12) and under must be accompanied by one responsible adult. The adult/escort will be allowed to ride the bus at no additional charge and must board at the same location as the child or pay regular fare while the child to be accompanied is not on board. One adult/escort will serve as escort for 1-5 children twelve years or under.
RTEC does not require an escort, but will allow an escort at no additional charge to accompany an individual 13-17 years of age. When the reservation is made, the passenger must inform the reservation staff when an escort will be riding.
RTEC will allow the parents of a child 12 and under to ride
the bus at no additional charge to accompany the infant/child to a medical
appointment. The parents must board at the same location as the child or
pay regular fare while the person to be accompanied is not on board.
RTEC requires that one (1) responsible escort accompany any person or group of persons who are disoriented. The driver may serve as an escort in some cases.
RTEC requires that one (1) responsible escort (other than the driver) must accompany a person who has the potential of becoming disruptive, who is at risk of causing harm to self, driver, or other passengers. An escort must board at the same location as the passenger or pay regular fare while the person to be accompanied is not on board.
When medically necessary, RTEC will allow an escort to accompany a passenger to a medical facility when the person having an appointment is visually/hearing impaired or other illness or injury causing the passenger to need a high level of assistance. An escort must board at the same location as the passenger or pay regular fare while the person to be accompanied is not on board. Any additional escorts will be required to pay full fare. Additionally, RTEC may require that an escort accompany a passenger who is the resident of a 24-hour nursing care facility.
animals are allowed to board the RTEC vehicles and the responsibility of
Passenger Carry-on rulesPassengers are allowed to bring on the bus or van as many packages as they are capable of carrying in one trip. Drivers are only allowed to assist with two bags or one cardboard grocery-box. Passengers must stay with their packages. If help is needed for additional packages, a companion must be available to assist the passenger. Passenger’s packages are to be held within their lap, wheelchair or motorized scooter or safely stored/secured under the seat(s). Packages are not to be stored in unoccupied seats. Aisles and areas adjacent to doors and exits must be kept clear of all cargo at all times. Reasonable assistance includes:
Reasonable assistance DOES NOT include: