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- Broker for Region 12
RTEC, the broker for Human Service Transportation Services in Region
12, verifies program eligibility for recipients and issues ride tickets
to transportation carriers in the provider network. Eligible recipients
should call 3 days in advance of the day of travel to make reservations.
Wheelchair users and passengers coded 07 will have a freedom
of choice of providers in the Region 12
Provider Network.
RTEC accepts pre approved payment for non emergency medical
transportation services through the Kentucky Medicaid Assistance
Program. Services include local and out of county trips with a 72 hour
advance reservation, or urgent care established.
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- Subject to amendment.
Applicable upon notice. Effective 09/21/05:
Service Area:
Bell, Clinton, Cumberland, Knox, Laurel, McCreary, Monroe, Pulaski,
Rockcastle , Russell, Wayne and Whitley.
Scheduling: Reservations
are accepted with 72 hour advance notice. The reservation office is open
Monday through Friday 8:00 AM to 4:30 PM EST and on Saturdays 8:00 A.M.
to 1:00 PM EST except on major holidays.
Holiday Closings:
The
office and transit service is closed on New Year's Day, Memorial Day,
Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Inclement Weather:
Transit service will be closed when roads are hazardous for travel. During
inclement weather conditions, RTEC will cancel service or operate on a
limited basis. RTEC will resume services on roads that are priority for snow
removal and will resume regular service when all roads are clear and safe
for travel.
Urgent Care:
Urgent care
transportation may be provided 24 hours. For this purpose, "urgent care"
is defined as an unscheduled episodic situation in which there is no threat
to life or limb, but the passenger must be seen on the same day as the
request and cannot be delayed until the next day. When transportation
service for urgent care is rendered with payment from KMAP expected, RTEC
may verify with the direct provider of service the need for urgent care.
RTEC can be paged 24 hours per day, 7 days a week for brokering passenger
rides for urgent care through the delivery of Human Service Transportation.
Specialty Carrier Services:
RTEC provides transit service designed to meet the special needs of
its passengers for non-emergency medical transportation. RTEC allows an
escort to accompany the passenger(s) at no additional charge; specifically
blind, ambulatory but disoriented persons and wheelchair users. If no escort
is available, reservations should be made for door to door service. A
Physician's statement is required to verify the need for Specialty Carrier
Services for RTEC and rides brokered through Human Service Transportation
Delivery. A parent of children 12 years of age and under are also allowed to ride
to at no additional charge to accompany the child to medical appointments.
Routes:
Vehicles are
dispatched in a manner which will allow for higher utilization of each
vehicle in the service area, therefore passengers may need to depart from
their residence 45 minutes prior to the scheduled pick-up time. Routes will
be designed with as much passenger convenience as possible, while continuing
to encourage increased ridership.
Notice:
Nondiscrimination
RTEC will not discriminate against any individual in its employment
practices, nor deny an individual access to transportation services due to
disability, race, sex, creed, color, religion, Viet Nam era or national
origin.
Denial of Transportation
RTEC will deny transportation for the following reasons: (but not
limited to): for behavior that interferes with other passengers or the
driver, refusal to pay for service, repeated failure to provide adequate
notice of cancellation or no-shows, refusal to follow rules for riding the
bus, carrying weapons or abusive language.
Child Seats & Escorts
RTEC requires the use of FMVSS approved child safety seats. An adult
must accompany children 12 years of age and under.
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