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Inclement Weather Policy RTEC and its Subcontracts will not transport in unsafe conditions. RTEC’s first concern is for the safety of its riders and employees. While every effort will be made to operate RTEC’s vehicles according to published schedules, recognized weather conditions may cause operation of vehicles to be unsafe. The following guidelines apply in these situations: 1. As a general guide, the Operations Manager will cancel RTEC services in a county when the roads become hazardous for travel due to inclement weather. 2. RTEC’s Operations Manager will make the determination by obtaining timely reports on weather conditions in the transportation delivery area, using all resources available to assess the weather conditions (i.e. weather channel reports, radio reports, and driver reports to dispatch). 3. In the event localized inclement weather exists, the RTEC driver may recommend to the Dispatcher that all services or a particular route be cancelled stating reasons for recommending such cancellations. While the Operations Manager or the Dispatcher in the absence of the Operations Manager will make the final decision, the driver’s recommendation will be heeded. 4. Drivers will closely coordinate such service cancellations with the Dispatcher and contracts. 5. The Dispatcher on duty will notify the appropriate radio stations about limited services and/or a delayed schedule, using the telephone numbers issued by the Operations Manager and posted in a conspicuous place. 6. When emergencies arise, RTEC Reservation Staff will give dialysis clients or urgent care passengers the option to (1) end their appointment early and return home via RTEC vehicles before conditions worsen, or (2) contact the National Guard or other emergency units for the return transportation home. 7. During an emergency, that causes a power/telephone outage, the Operations Manager or the Manager of the Provider Network in the absence of the Operations Manager will alert the HSTD Coordinator in Frankfort that the outage exists. Backup telephone numbers to relay urgent messages will be provided to the HSTD Coordinator. Transit service will be closed when roads are hazardous for travel. During inclement weather conditions, RTEC will cancel service or operate on a limited basis. RTEC will resume services on roads that are priority for snow removal and will resume regular service when all roads are clear and safe for travel. During inclement weather conditions, RTEC will operate under one of three stages: STAGE 1 = Some isolated areas within counties of operation have hazardous weather conditions; there may be some delays in rural areas and services will continue only on the roads/streets that are priority for snow removal as they are made passable. STAGE 2 = Some counties have hazardous conditions; services will be cancelled in these counties until roads are safe to travel. Only Dialysis and Urgent Care transportation will be provided in those counties. STAGE 3 = If the Commonwealth of Kentucky declares a State of Emergency, RTEC will not operate and the RTEC office will not be fully staffed under these conditions. Dialysis patients will listen to the radio and call the National Guards for assistance.
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